Dear Dave, April 1, 2008
Congratulations! I am pleased to inform you that your company is a recipient of the coveted “Stan’s Seal of Excellence” award for 2008.
As you know, I issue the “Seal” to select companies demonstrating a willingness to meet high standards and showing a record of outstanding consumer service. To qualify, organizations must offer quality products or services at fair prices, advertise ethically, receive a minimal number of complaints and resolve problems promptly, fairly and courteously.
As a veteran television consumer/investigative reporter, I helped consumers avoid disreputable companies. Now, I hope my “Seal” will help steer consumers to reliable organizations like yours.
Again, my congratulations. Keep up the good work.
Sincerely,
Stan Cramer
President
Letters From Customers:
Dear Mr. Cole:
I am writing to thank you for the service your company has provided to me and members of my family. When my husband and I were acquiring estimates because of a termite infestation in our home, I called you because your company performs pest control for the school district in which I work.
Brian Kabell, one of your service managers, is in my office once a month for our regular maintenance. We are all very impressed with his professionalism. He is very knowledgeable and explains things in a way that laymen can understand. When I talked to him about the problem at my home, he gave me very good advice and answered all of my questions. We ultimately, and regretfully, decided to hire a slightly less expensive company, and have been sorry almost from the very beginning. We realized too late that price is not the best indicator of service. We will not make that mistake again.
Your company has provided quality service; your employees are responsible, respectful, very neat in appearance and very impressive in their knowledge of the industry.
All of the people I have referred to your company have been extremely satisfied and I will continue to recommend Cole Termite and Pest Control, Inc. to anyone in the market.
Thank you for taking the time to read this letter, and I am sorry we didn’t do business sooner.
Sincerely,
Vicki S. McGraw
Dear Mr. Cole,
I want to take this opportunity to thank you and Cole Termite and Pest Control for your outstanding service. I have had the Sentricon system since 2002, and I am extremely happy with both the service you have provided and the results of the system.
Clayton, the man that monitors my system, is very courteous. He always locks the gate, and my dog loves him. His professionalism means a lot to my wife and me.
I would recommend your service to anyone – it is outstanding. And the results of the Sentricon system have been excellent – it works!
Thank you for your continued level of excellence in serving my family and my home.
Sincerely,
Willard Ross
Mayor of
To Whom It May Concern:
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I would also like to say that I have become a friend to the entire Cole family. I trust them to keep our children safe, and my daughter is one of those children. I would recommend the Cole Pest Control family to any potential client of any size. Please call me if you need any further information.
Sincerely,
Chester H. Neumann
Assistant Superintendent
Consolidated School District No. 4
Raytown C-2 School District began utilizing Cole Pest in 2000. As we began the first year with Cole, we were impressed with their concept of total partnership. They provide us with detailed information to enable us to make corrections in our daily practices. We in turn provide them with any problems we have encountered. Communication is the key to our mutual success.
Cole Pest is thorough and comprehensive in every facet of their company. They are highly committed to customer service. Brian, our technician, is professional, very detail oriented and knowledgeable. Cole is continuously training their staff and attending classes to stay up-to-date with the advances in the field.
In closing, as detailed above based upon our experience working with Cole Pest Control we highly recommend them. If you would like further elaboration feel free to contact either of us.
Sincerely,
Director of Food Service Director of Maintenance
To Whom It May Concern:
The Raytown C-2 School District of Raytown, Missouri contracts with Cole Pest Control to provide pest control services throughout the district facilities. It has been our experience that Cole Pest Control is very well versed in the treatment for various pests found in buildings. We have found that they provide effective control using integrated pest management and other techniques as needed to maintain the facilities in a sanitary and attractive condition while keeping in mind the safety of our students, teachers, staff and visitors. The staff of Cole Pest Control has proven to be very flexible in their scheduling to meet the time constraints found in busy school facilities. Because of their continuing excellent service at reasonable costs, I can strongly recommend Cole Pest Control for pest control services.
Sincerely,
Mike Richardson
Director of Buildings and Grounds
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